Frequently Asked Questions (FAQ)
Last Updated: June 2026
General Questions
Who is Velvet Society Nights?
Velvet Society Nights is a luxury intimate lifestyle boutique offering carefully selected wellness, lingerie, romance and lifestyle products, together with exclusive themed events for adults aged 18 and over.
Do I have to be over 18 to use this website?
Yes. Velvet Society Nights is strictly for adults aged 18 years and over.
By browsing our website or placing an order, you confirm that you meet the legal age requirements in your country.
Where are you based?
We are based in Almería, Spain and supply customers across selected European destinations.
Ordering
How do I place an order?
Simply browse our online boutique, add your chosen products to your basket and complete the secure checkout process.
Can I change or cancel my order?
If your order has not yet entered the fulfilment process, we will do our best to help.
Please contact us as soon as possible after placing your order.
How will I know my order has been received?
You will receive an email confirming your order once your purchase has been successfully completed.
Delivery
Which countries do you deliver to?
We currently deliver to selected European destinations.
Please refer to our Shipping Information page for the latest delivery areas and shipping options.
How long will delivery take?
Delivery times vary depending on your location and product availability.
Estimated delivery information will be provided during checkout where applicable.
Will my order be packaged discreetly?
Yes.
Customer privacy is extremely important to us.
Orders are packaged as discreetly as possible, with no unnecessary indication of the contents.
Can I track my order?
Where tracking is available, you will receive tracking information once your order has been dispatched.
Returns
Can I return an item?
Due to hygiene regulations, some intimate products cannot be returned once opened.
Please see our Returns & Refunds Policy for full details.
What if my item arrives damaged or faulty?
Please contact us as soon as possible with your order number and photographs (where appropriate), and we will work quickly to resolve the issue.
Payments
Which payment methods do you accept?
We accept secure online payments using the payment methods displayed during checkout.
Is it safe to pay online?
Yes.
All payments are processed securely using trusted payment providers. Velvet Society Nights does not store your payment card details.
Events
What are Velvet Society Nights?
Velvet Society Nights are professionally hosted themed events designed for adults.
Depending on the event, these may include Ladies’ Nights, Couples’ Events, LGBTQ+ evenings, wellness experiences, private parties and seasonal events.
Each event is clearly described before booking.
Can I host a Velvet Society Night?
Yes.
If you own a venue or would like to discuss hosting one of our events, we’d love to hear from you.
Please contact us via our Contact page.
Contact Us
If you cannot find the answer you’re looking for, please contact us.
Velvet Society Nights
Avenida Andalucía 1
La Alfoquía
Zurgena
Almería 04661
Spain
Email: info@velvetsocietynights.com
Website: www.velvetsocietynights.com
Tax Identification Number (NIE): Y2397673Y
We’re always happy to help.